Last Updated: 2
This Privacy Policy explains how PLUMBING PROS LLC (“Plumbing Pros,” “we,” “us,” or “our”) collects, uses, and protects information when you visit our website, request plumbing services, submit a form, communicate with us, or opt in to receive text messages from us.
PLUMBING PROS LLC is located at 1706 Washington Blvd, Easton, PA 18042.
By using our website or submitting your information to us, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information You Provide
When you contact us, request service, submit a form, schedule an appointment, or communicate with our team, we may collect:
First and last name
Phone number
Email address
Service address
City, state, and ZIP code
Details about your plumbing request or service needs
Appointment preferences
Any other information you voluntarily provide
SMS Opt-In Information
If you choose to opt in to receive text messages from Plumbing Pros, we may collect your phone number, SMS consent status, opt-in date, opt-in method, and messaging preferences.
SMS opt-in information is used only to send text messages related to your interaction with Plumbing Pros, such as appointment reminders, scheduling updates, service follow-ups, customer care messages, and promotional messages when applicable.
Website Usage Information
When you visit our website, we may automatically collect limited technical information such as:
IP address
Browser type
Device type
Pages visited
Time spent on the website
Referring website or source
General website interaction data
This information helps us understand how visitors use our website and improve the user experience.
How We Use Your Information
We may use the information we collect to:
Respond to your inquiries
Schedule and manage appointments
Provide plumbing services
Send estimates, confirmations, reminders, and service updates
Communicate with you by phone, email, or SMS
Provide customer support
Improve our website, services, and customer experience
Send promotional or marketing communications when permitted
Maintain business records
Comply with legal, regulatory, or security obligations
SMS Communications and Opt-In Details
By opting in to receive SMS messages from Plumbing Pros, you agree to receive text messages from us at the phone number you provided.
Messages may include appointment reminders, scheduling updates, service follow-ups, customer care messages, and promotional offers related to our plumbing services.
Message frequency may vary depending on your interactions with us. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP to any text message. After replying STOP, you may receive one final confirmation message confirming that you have been unsubscribed.
For help, reply HELP to any message or contact us directly at [email protected] or (732) 822-0696.
Consent to receive SMS messages is not a condition of purchasing any goods or services.
No Sharing of SMS Opt-In Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent, share, or transfer your mobile phone number, SMS opt-in data, or SMS consent information to third parties, affiliates, lead generators, or other businesses for marketing or promotional purposes.
Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, and similar tracking technologies to improve website functionality, understand visitor activity, and measure marketing performance.
Cookies are small files stored on your device that help websites remember information about your visit.
We may use cookies and tracking technologies to:
Keep the website functioning properly
Understand how visitors use our website
Improve website performance
Measure advertising and marketing effectiveness
Remember certain preferences
You can adjust your browser settings to refuse or delete cookies. However, some parts of the website may not function properly if cookies are disabled.
How We Protect Your Information
We take reasonable administrative, technical, and physical safeguards to protect the information we collect.
These safeguards may include access controls, secure systems, limited access to customer information, and other commercially reasonable security practices.
While we work to protect your information, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security, but we make reasonable efforts to protect your information from unauthorized access, misuse, loss, or disclosure.
When Information May Be Disclosed
We may disclose limited information only when necessary to operate our business and provide services to you, such as with service providers who help us manage scheduling, customer support, communications, website hosting, payment processing, or business operations.
These service providers are only permitted to use information as needed to provide services on our behalf.
We may also disclose information if required by law, regulation, legal process, or to protect the rights, safety, and property of Plumbing Pros, our customers, or others.
SMS opt-in data and consent are excluded from these disclosures and will not be shared with third parties or affiliates for marketing or promotional purposes.
Email Marketing
If you provide your email address, we may send you service-related emails or promotional emails related to Plumbing Pros.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.
Your Rights and Choices
You may contact us to:
Request access to the personal information we have about you
Correct or update your information
Request deletion of your information, where applicable
Opt out of marketing emails
Opt out of SMS messages by replying STOP
Ask questions about how your information is used
Please note that we may need to keep certain information for business, legal, accounting, security, or compliance purposes.
Data Retention
We keep personal information only for as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
SMS consent records may be retained as needed to document compliance with messaging requirements.
Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
Links to Other Websites
Our website may contain links to other websites that we do not operate or control. We are not responsible for the privacy practices, content, or policies of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
PLUMBING PROS LLC
1706 Washington Blvd
Easton, PA 18042
Email: [email protected]
Phone: (732) 822-0696